Business Excellence Awards & Standards

Emirates Business Management International Consultants have been actively engaged with various Business Excellence Awards, in full support and partnership with the Government and Business Community, to initiate, promote and sustain Business Excellence in the region.

EBM is mainly engaged with the following Business Excellence Awards & Standards:

Service Excellence Programme

To promote, recognize and reward Excellence in the Customer Service Standards, the Government of Dubai, established Service Excellence Programme in the Year 2023.

This programme is designed to gain customer's confidence and to make the experience of "Shopping in Dubai" a pleasurable one. This scheme binds all participating businesses to a common code of business ethics and core criteria for customer service excellence

Objectives of the Service Excellence Programme:

  • To ensure customer's confidence through high ethical behavior.
  • To assist businesses through identify areas for improvement in customer service.
  • To introduce best management practices & to enhance productivity and business efficiency.
  • To encourage, recognize, reward and unite businesses that support Dubai's drive for quality.
  • To promote businesses that strive for an ever-increasing quality standard in customer service.

To secure a high reputation for Dubai at both national and international levels. EBM can support you in the following ways:

  • Training Applicants to meet the Business Ethics/Service Excellence Criteria
  • Training Mystery Shoppers
  • Consultancy to enable Applicant/Member Organization to meet the Standards/Criteria for the Membership/Awards as under:
    • Gap Analysis between an Organization’s prevailing vs required Service Excellence Standards.
    • Integrated Consulting Programs to bridge the Gaps and achieve required Service Excellence Standards, including the following:
      • Consulting
      • Training & Development
      • Management Workshops
      • Surveys & Analysis
      • Benchmarking
    • Pre-Assessments for Awards to ensure preparedness
    • Management Consulting to sustain the Service Excellence Standards

For more details about Service Excellence Programme visit official website:
www.dubaichambers.com/en/business-awards/service-excellence-programme/

The Mohammed Bin Rashid Al Maktoum Business Award
The MRM Business Award embraces all GCC businesses in the journey of business excellence, recognizing and celebrating the success of the organizations who are leading the way to establish new business excellence standards, and whose continuous and outstanding achievements serve as an inspiration for all like-minded organizations across the GCC.

The Mohammed Bin Rashid Al Maktoum Business Award, a member of Mohammed Bin Rashid Al Maktoum Global Initiatives Foundation (MBRGIF), and launched by Dubai Chamber.

EBM is providing Consultancy to enable MRM Applicant Organisation to meet the Standards/Criteria for the Awards as under:

  • Gap Analysis between an Organisation’s prevailing vs required Business Excellence Standards
  • Integrated Consulting Programs to bridge the Gaps and achieve required Business Excellence Standards, including the following:
    • Consulting
    • Training & Development
    • Management Workshops
    • Surveys & Analysis
    • Benchmarking
  • Pre-Assessments for Awards to ensure preparedness
  • Management Consulting to sustain the Business Excellence Standards

For more details about MRM Award visit official website:
www.dubaichambers.com/en/business-awards/mohammed-bin-rashid-al-maktoum-business-award/

 
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