To promote, recognize and reward Excellence in the Customer Service Standards, the Government of Dubai, established Service Excellence Programme in the Year 2023.

This programme is designed to gain customer's confidence and to make the experience of "Shopping in Dubai" a pleasurable one. This scheme binds all participating businesses to a common code of business ethics and core criteria for customer service excellence

Objectives of the Service Excellence Programme:

• To ensure customer's confidence through high ethical behavior.
• To assist businesses through identify areas for improvement in customer service.
• To introduce best management practices & to enhance productivity and business efficiency.
• To encourage, recognize, reward and unite businesses that support Dubai's drive for quality.
• To promote businesses that strive for an ever-increasing quality standard in customer service.

To secure a high reputation for Dubai at both national and international levels. EBM can support you in the following ways:

• Training Applicants to meet the Business Ethics/Service Excellence Criteria
• Training Mystery Shoppers
• Consultancy to enable Applicant/Member Organization to meet the Standards/Criteria for the Membership/Awards as under:
  • Gap Analysis between an Organization’s prevailing vs required Service Excellence Standards.
  • Integrated Consulting Programs to bridge the Gaps and achieve required Service Excellence Standards, including the following:
  • Consulting
  • Training & Development
  • Management Workshops
  • Surveys & Analysis
  • Benchmarking
  • Pre-Assessments for Awards to ensure preparedness
  • Management Consulting to sustain the Service Excellence Standards

For more details about Service Excellence Programme visit official website:
www.dubaichambers.com/en/business-awards/service-excellence-programme/

The Sheikh Khalifa Excellence Award (SKEA) was launched by the Abu Dhabi Chamber of Commerce & Industry (ADCCI) back in 1999 as a blue print, a roadmap and a methodology for continuous improvement aimed at enhancing the competitiveness of the Business Sector in Abu Dhabi and the UAE.

SKEA program is fully aligned with the international best practices based on European Foundation for Quality Management - EFQM Excellence model.

SKEA is a complete program offering all the relevant products and services pertaining to Quality & Excellence, including Licensed Assessors’ training (EAT), Journey to Excellence programs (J2E) as well as Leaders for Excellence (L4E) courses designed for the senior executives and other members of the management team in all organizations working in the UAE. This is in addition to other recognition schemes such as Committed to Excellence (C2E) and Recognized for Excellence (R4E) both of which are international EFQM products aimed at encouraging organizations in the UAE to sustain their efforts towards achieving the Excellence Transformation.

EBM is providing Consultancy to enable SKEA Applicant Organisation to meet the Standards/Criteria for the Awards as under:

• Gap Analysis between an Organisation’s prevailing vs required Business Excellence Standards
• Integrated Consulting Programs to bridge the Gaps and achieve required Business Excellence Standards, including the following:
  • Consulting
  • Training & Development
  • Management Workshops
  • Surveys & Analysis
  • Benchmarking
• Pre-Assessments for Awards to ensure preparedness
• Management Consulting to sustain the Business Excellence Standards

For more details about SKEA Award visit official website:
http://www.skea.ae/

The Sharjah Economic Excellence Network (ShjSEEN) Award is conducted with a patronage of H.H. Dr Sheikh Sultan bin Mohammed Al Qasimi, Supreme Council Member and Ruler of Sharjah and Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, Crown Prince and Deputy Ruler of Sharjah.

Its objective is to promote corporate governance, encourage quality standards and work codes of ethics, develop operating premises toward the community, encourage ecofriendly practices and to strengthen the role of economic bodies in accelerating sustainable development, all together, through providing facilities, launching new projects and initiatives and promoting them to continue their success and recognize their achievements.

We offer advisory support in the following award categories:

Sharjah Gulf Excellence Award: For Large (250 employees and above), Small (9 – 49 employees) and Medium (50 – 249 employees) companies in the GCC countries’ private sectors. The winners of this award are nominated by the award Board of Trustees’ chairman and members.

Sharjah Excellence Award: For Large (250 employees and above), Small (9 – 49 employees) and Medium (50 – 249 employees) companies from the private sectors in the Emirate of Sharjah only. Participants in this category are assessed based on the organizational excellence model.

Sharjah Small & Medium Enterprises Award: Targets newly emerged companies in the United Arab Emirates. SMEs are divided into three categories: Infinitely Small (1 – 8 employees), Small (9 – 49 employees) and Medium (50 – 249 employees) businesses. This category is evaluated based on Strategic Planning, Marketing, Innovation, Risk Management and Business Results. Two winners will receive a cash prize of 25,000 AED each.

EFQM is one of the leading Excellence Model, being followed by top governments, enterprises, corporates and other organisations across the world to attain the highest international standards in performance.

Excellent Organisations achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders.

Fundamental concepts of Excellence are as under:

To achieve sustained success, an organisation needs strong leadership and clear strategic direction. They need to develop and improve their people, partnerships and processes to deliver value-adding products and services to their customers. In the EFQM Excellence Model, these are called the Enablers. If the right Enablers are effectively implemented, an organisation will achieve the Results they, and their stakeholders, expect.

EFQM Model

EBM is providing Consultancy to enable any Organisation to meet the Standards/Criteria for the EFQM Model as under:

• Gap Analysis between an Organisation’s prevailing vs required Business Excellence Standards
• Integrated Consulting Programs to bridge the Gaps and achieve required Business Excellence Standards, including the following:
  • Consulting
  • Training & Development
  • Management Workshops
  • Surveys & Analysis
  • Benchmarking
• Assessments, Evaluation & EFQM Scores
• Management Consulting to sustain the Business Excellence Standards

For more details about EFQM Model, please visit the website:
http://www.efqm.org/

HEALTH Awards acknowledges and appreciates exceptional contributions in the field of Health. Powered by Health magazine from Thumbay Group, this prestigious awards brings together the country’s best in healthcare, promoting excellence & best practices in healthcare.

EBM is closely associated with Health Awards since inception, in the following ways:

• Working with Health Awards Management to setup/refine the Awards Criteria
• Training Health Awards Applicants to Prepare
• Training Health Awards Assessors for professional Assessment
• Consultancy to Enable Health Awards Applicant Organisation to meet the Standards/Criteria for the Awards as under:
  • Gap Analysis between an Organisation’s prevailing vs required Healthcare Excellence Standards
  • Integrated Consulting Programs to bridge the Gaps and achieve required Healthcare Excellence Standards, including the following:
    • Consulting
    • Training & Development
    • Management Workshops
    • Surveys & Analysis
    • Benchmarking
  • Pre-Assessments for Awards to ensure preparedness
  • Management Consulting to sustain the Healthcare Excellence Standards

For more details about Health Awards visit official website:
http://www.healthmagazine.ae/awards

EBM provides comprehensive consulting for various Business Excellence Standards that can be customized based on the requirements of any particular organization. Be it various International Excellence Models like EFQM, TQM, etc.; or Regional Excellence Awards like MRM, SKEA, ShjSEEN, or Standards like ISO, EBM provides solutions at various levels for the same.

We offer support to enable your organization to meet the Business Excellence Standard / Criteria as under:

• Gap Analysis between an organization’s prevailing status v/s expected Excellence Standards
• Integrated Consulting Programs to bridge gaps and achieve required Excellence Standards, including the following:
  • Consulting
  • Training & Development
  • Management Workshops
  • Surveys & Analysis
  • Benchmarking
• Assessments to ensure preparedness
• Management Consulting to sustain the Excellence Standards